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Returns and exchanges are easy with Crown City RC FP. All you need to do is email us and we will do whatever it takes to make sure you are completely satisfied with your purchase!!
Crown City RC FPV will accept a return/ exchange request for an item that is new, unused and in original packaging within 30 days of purchase.
Everything we sell is covered by its manufacturer’s limited warranty. Defective merchandise can be returned for an exchange of the same item only. All warranties cover defects in material or workmanship only.
In cases where the manufacturer insists on handling all claims directly we will refer you directly to the manufacturer. Additionally, warranty cannot be claimed for equipment that has been modified, therefore the customer should ensure the equipment is tested in stock condition to verify proper working condition upon receipt.
A return/ exchange request can be made by emailing us at firstname.lastname@example.org.
Please include the following information when requesting a return/ exchange:
Name, address, phone
Item being returned and a summary of why you are returning it
You will be issued an RMA(return merchandise authorization) number to return your item to us. Please write the RMA number clearly on the outside of the package. The customer is responsible for return shipping charges.
Any returns that do not have an RMA number will be refused and returned to the customer.
Once we receive your returned item and it goes through inspection we will contact you to process the return or exchange.